Yes, Touch do not use any animal products in our sanitisers, nor do we test on animals.
If you ingest any of our Touch products or get it in your eye contact rinse out your mouth or eye and call the Poisons Information Centre 131 126. DO NOT induce vomiting.
Yes, our Hand & Surface Guard (Alcohol Free) products are safe to use on children. Young children should be supervised when using any Touch product.
Our Hand and Surface Guard (Alcohol Free) products are not a hazard for pets if owners use it properly in normal amounts. However, if your pet ingests a large amount of hand sanitiser it would be dangerous.
No, our products have been formulated to retain moisture which keeps your hands from drying out even when using multiple times a day.
Both Our Alcohol Free (Guard) and Alchol based products are very effective at killing 99.9% of germs and bacteria. Hand Guard protects hands up to 24 hours, Surface Guard protects surfaces up to 30 days.
The most effective way to stop the spread of COVID 19 is to follow the Australian Department of Health guidelines (see link below) as follows:
Wash your hands often with soap and water. This includes before and after eating and after going to the toilet Use alcohol-based hand sanitisers when you can’t use soap and water Avoid touching your eyes, nose and mouth Clean and disinfect surfaces you use often such as bench tops, desks and doorknobs Clean and disinfect objects you use often such as mobile phones, keys, wallets and work passes Use tap and go instead of cash where possible Increase the amount of fresh air by opening windows or changing air conditioning
The Touch Free Standing Automatic Dispensing System comes in 1000ml and 1200ml capacity and will dispense around 1ml per pump.
The Touch Free Wall Mount Automatic Dispensing System comes in 1000ml capacity and will dispense around 1ml per pump.
You should use enough sanitiser to cover your entire hands top and bottom, around fingers, fingernails and be wet for a minimum of 15 seconds.
Dispense Touch Hand Sanitiser in your palm to cover both hands. Then rub hands together until dry. Be certain to cover back of hands, in between fingers, and around fingernails.
Hover your hand under the sensor and the automatic system will dispense Touch Hand Sanitiser in your palm to cover both hands. Then rub hands together until dry. Be certain to cover back of hands, in between fingers, and around fingernails.
Hover your hand under the sensor and the automatic system will dispense Touch Hand Sanitiser in your palm to cover both hands. Then rub hands together until dry. Be certain to cover back of hands, in between fingers, and around fingernails.
Spray the product over a pre cleaned surface until coated and wait for the product to dry as it kills 99.9% of the germs left behind.
PAYMENT
American Express, Visa, Master card, Apple Pay, Google Pay and Shop Pay.
ACCOUNT
Press the forgot your password link above the password box on the login page which will direct you to enter your email and a reset password email will be sent to your inbox.
Click the LOGIN link at the top right of the page and then press the REGISTER button at the bottom of the page.
SHIPPING
Your order will be dispatched 2-3 business days after receiving payment for your order.
Shipping takes 2-5 business days within Australia and 2-10 business days internationally – this may vary depending on customs at your location. COVID-19 has also created delays when shipping.
Cost of shipping will vary according to the courier and weight of the products ordered.
Yes, if requested. Please contact the TouchBio Team if you require urgent shipments. Express shipping will take 1-2 business days.
Cost of shipping will vary according to the courier and weight of the products ordered. Please contact the TouchBio Team if you require overseas shipments.
Yes, your tracking number will be sent to your e-mail when dispatched.
Due to the current situation of COVID-19 some packages are taking a longer time to arrive at their destinations. Please email the Touch Team if you have concerns about your package.
RETURNS
Contact the Touch team as soon as possible so we can work to rectify the situation, if it has already been shipped unfortunately due to products that we sell, we do not accept any exchanges.
Due to the nature of the products we do not accept any refunds, returns or exchanges. Please ensure that the products you purchase satisfy your requirement prior to making payments. Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
We also reserve the right to refuse any order you place with us. In the case of a refund, you will be notified of the processed refund via your original payment method. This may take several days depending on payment method. The credit card transaction fees and shipping fees aren't returned to you when you issue a refund.
If you have not received your refund in 14 days please contact us, you may also need to contact your banking provide.
Please contact us immediately if the item is defective or damaged, so that we can evaluate the issue and make it right.
Yes, our automatic dispensing products come with 3 months warranty. Each Touch Australia Warranties covers defects arising under normal use only and do not include malfunctions or failures resulting from misuse, abuse, neglect, alteration, problems with electrical power, usage not in accordance with product instructions, acts of nature or improper installation or repairs..
