Shipping policy

General information

  • Shipping time may vary according to courier company time frames and zones and does not include order processing time. The stock level could affect the processing time.
  • The cost of shipping will vary according to the courier and the weight of the products ordered
  • All orders are processed Monday to Friday (excluding public holidays).
  • Tracking advice will be sent to your email once your order has been dispatched.
  • Orders can take up to five business days to process before being shipped; this may be longer if a large order occurs.

 

International Shipping

  • All International orders may be subject to customs inspections and import taxes unique to your country based on items over a certain value set by your local authority.

  • The cost of shipping will vary according to the courier and the weight of the products ordered.

 

Pre-Orders Shipping

A pre-order/backorder item is when you purchase it in advance. However, it has not yet been stocked or reached us. All “preorder” items are stated clearly on our website; please check this when purchasing. 

  • Pre-orders will show the approximate shipping time frame at the top of the product description.
  • Most preorder items will be shipped in 6-10 weeks. Please note that this time frame could sometimes be extended due to circumstances beyond our control.
  • As with all the products, we endeavour to dispatch all deliveries as fast as possible to our customers; with many of our products being sourced internationally, we may be affected by public holidays, inclement weather, port, customs or Covid-19 circumstances delays, all of which are beyond our control. All expected delivery times are estimated until the products are ready for dispatch in our warehouse. Upon this time, the standard delivery (or express delivery if the customer has paid) terms will apply.
  • If your order contains pre-order items and some items we have in stock, all items will be shipped together. You are more than welcome to request that the in-stock items be shipped separately. Please get in touch with us within 2 hours after your purchase, and it might be subject to an extra shipping fee.

For Shipping Fees and Delivery Timeframe, click here